General Information
DIVING CERTIFICATION
We require all divers to show us your certification card, and possibly your logbook. This is especially important if you were certified by an agency other than PADI.
INSURANCE
Our resorts are located on an island, far from professional medical assistance. Although scuba diving is considered a very safe activity, risks exist and the outcome of a scuba diving accident greatly depends on the time until which you can receive professional treatment from a specialized doctor.
The cost of such evacuation and treatment can be extremely high and we strongly recommend it be properly covered by scuba diving insurance.
To dive with Bastianos, you must have a diver insurance policy, any diving insurance is fine.
If you take several dive trips a year, in different parts of the world, DAN’s Annual Coverage (Membership & Treatment Insurance) would be the best option for you.
However, if you are only planning on taking one dive trip with Bastianos, then DAN AP’s Short Term Insurance is the perfect choice for you, and it comes in a 1-day (US$10), a 2-day (US$20), a 3-5day (US$30), a 6-10-day (US$40), and an 11-30-day (US$50) option.
You can purchase DAN AP’s Short-Term Dive Insurance from us when you arrive and you will be instantly covered. Purchasing online is easy when you arrive and it will be effective immediately from the day you arrive.
Valid for any dive holiday!
The Short Term Coverage offered by DAN will only be valid within Indonesia, and the Annual Coverage Options provide worldwide protection.
DIVERS FIT & HEALTH
Indonesian diving regulations state:
"Recreational divers must state that she/he is healthy and fit to dive, and if there is reasonable doubt, she/he must submit a doctor's note and sign a statement she/he will follow the rules of safe diving."
SCUBA REFRESHER
Your safety and comfort underwater are our top priorities. We highly recommend that certified divers take a Scuba Refresher course with our Scuba Instructor if:
It’s been one year since your last dive, and that dive was after your open water course (this is mandatory).
It’s been two years since your last dive, regardless of your certification level or the number of logged dives (this will be assessed on a case-by-case basis).
FUN DIVES HOUSE RULES & SAFE DIVING PRACTICE
In Bunaken and Bangka, we offer a maximum of 70 minutes of dive time including a safety stop or when your air supply reaches 50 bar, whichever comes first.
In Lembeh, due to the high demand of searching for the critters, we understand that longer bottom time is necessary. We offer longer dives but are limited to your air consumption. 50 bar is your time limit.
For your safety and as part of our safe diving practices, when your air supply reaches 50 bars, you must do the recommended 3-minute safety stop at 5 meters and end the dive.
The maximum depth for an Open Water Diver is 18 meters.
The maximum depth for Advanced Open Water Diver or higher certification is 30 meters, except for Deep Diver Specialty.
Decompression diving is strictly prohibited.
For your comfort underwater, our dive guide to divers ratio is 1: 4.
CHECK-IN
Normal check-in time in our resort is at 14.00 and if you arrive before 13.00, lunch is included.
If your room is available, there is usually no problem welcoming you earlier, without any surcharge (subject to availability).
CHECK OUT
Please note that our checkout time is at 12.00.
If you wish to leave later, it is possible free of charge but we may ask you to free your room for our next guests and an extra lunch can be purchased for EUR 15 per person.
TRANSFERS
As we are located on the island, we do not navigate our guests to/from Bunaken & Bangka late afternoon or early morning for safety reasons; therefore, the arrival flight time at Manado airport must be no later than 4 PM, or they will have to spend the night in Manado on their arrival day.
And the departure flight time must be no earlier than 10 AM or they will have to spend their last night in Manado to catch their early morning flight.
Lembeh is an exception.
We can do the transfers at any time, however, if it is beyond regular hours a transfer surcharge will be applied.
Our pick-up and drop-off point is at the airport or in Manado City.
Beyond those points, a surcharge for transfers will apply and the surcharge will depend on the distance.
Payment Information
PAYMENT FOR RESERVATION
by Bank Transfer
We do not claim/apply any surcharge for bank transfers. However, we are not responsible for additional bank charges on your part (including intermediary bank fees if there are any). Please note, that bank transfers may take up to 3 – 4 bank working days to complete, please plan your payment accordingly.
by Credit Card (Visa/MasterCard)
Our official Internet Payment Gateway provider, DOKU, will handle your secured online credit card payment with a 2,5% surcharge. If you have a visa/master credit card, we will send a link to the payment request. Please be informed that for this you will be charged in IDR. We have to charge you in rupiah which your credit card company will then convert into the currency for your card.
BANK NOTES
MANDATORY CONDITIONS
Mandatory Conditions for EURO Bank Notes
Please remember to bring Euro Cash with the following conditions
We don’t accept ripped banknotes
We don’t accept coins
Mandatory Conditions for US Dollar Bank Notes
Please remember to bring USD Cash with the following conditions
New notes
Unmarked
Unfolded
No pen marks
No stamps
50/100 banknotes as major payments only. Lower notes will be charged differently due to different exchange rates applied at the money changer
We don’t accept coins
We don’t accept ripped banknotes
We don’t accept bank notes that are older than 2010
We don’t accept banknotes with number series beginning with “J”
Website Link: https://bastianos.com/payment-for-extras-at-the-resort/
PAYMENT FOR EXTRAS, AND ADDITIONAL SERVICES AT THE RESORT
by Credit Card (Visa/MasterCard)
We do accept payment with Credit Cards (Visa/MasterCard) but please remember credit cards attract a 2,5% surcharge. We have to charge you in rupiah which your credit card company will then convert into the currency for your card
by Cash
We accept cash in IDR, EUR, and USD
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NO CASH PAYMENT POLICY
Please note that starting January 1, 2025, our resorts will not accept cash payments in any currency, including IDR, for any extra payments. Additionally, payments cannot be made via bank transfer, Wise, PayPal, DOKU, or any other online payment methods.
We only accept:
- Credit/Debit Cards (with a 2.5% surcharge): VISA, MasterCard (American Express is not accepted).
Please notify your bank of your travel plans to Indonesia to prevent any issues with your cards. Payments will be processed in IDR, and we use the XE.com exchange rate to determine the daily conversion rate at the time of payment.
Cashless Policy — Bastianos Diving Resort Bunaken, Bangka, Lembeh
GO GREEN
Sustainability is a responsible use of environmental resources in the present, which results in a healthy planet and longer life for all inhabitants. Bastianos Dive Resorts is trying to be as sustainable as we can to protect our environment – The ocean and the marine life.
Go green with us and be a participant in sustainability!
Reduce or Refuse
Is the keyword to stop the plastic population. As we are trying to avoid plastic as much as we can, we try to make it as easy as possible for our guests to reduce their consumption of plastic during their stay.
Of course, you are here to relax and enjoy the beautiful environment. We would be very thankful if you save water and don’t waste electricity if it’s not needed during your stay.
Reuse
We are trying to implement reusable products wherever we can. Therefore we ask you to use our water refill station and the destined aluminum bottles instead of plastic bottles or drink your cocktail with a reusable bamboo straw.
Recycle
With our waste separation, we’re trying to help the recycling and sustainability of the Island and the region as a whole. Help us to protect our beautiful environment underwater and above.
